Well, I was fair and gave server4you two full days to respond to my ticket about problems with their customer support. I offered to speak with their management and tech leads on the phone. They did not take me up on my offer.
Here is a summary of what I told server4you:
During this outage on your end, I discovered these things about server4you.
Your Power Panel is very slow. Clicking between tabs can take up to 10 seconds or more just to go from panel to panel. This should take milliseconds, not many seconds. You must upgrade this user panel system to faster hardware and networking.
Your team does not monitor your own data center network. It should NOT be up to the customer to notify via a ticket that your own network has a problem. It is easy to set up internal server and networking monitoring. Why on Earth do you not have basic customer network management in place?
Your PowerPower does not provide any network status or server status. This is terrible. Why are your customers like us blind to if the server is up and running? You could write the code to fix this in less than a single day (if really senior tech).
Your PowerPanel does not provide any view into the server or server network at all. Your HOT LINE person telling me to REBOOT is wrong. Why should we have to HARD REBOOT the server when the server is UP ... this is because SERVER4YOU does not provide basic status to customers and even your own support HOT LINE people . Your HOT LINE person told me the network was fine. He was wrong. I knew it was a network issue on your end (or was pretty sure).
Your HOT LINE person was arrogant in my view. Yes, of course I was not happy. The PowerPanel is terrible. It's slow and nearly unusable, 8 to 10 seconds to load pages. There is no status for the server or my server's network in the panel. This is awful customer service for a data center.
It's sad that server4you does not care to even talk to me to address these major issues with their customer support.
