HPL-2008-81 Utility functions, prices, and negotiation - Wilkes, John
Keyword(s): utility theory, price functions, risk, negotiation, penalties, SLAs
Abstract: This paper provides an introduction to the use of utility theory with service level agreements between a computer-based service provider and a client. It argues that a consistent approach to utility, together with a flexible notion of pricing, can go a long way to clarifying some of the hidden assum ...
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