Server hung with firmware error

Linux and Unix-Like SuSE
1

Hi all

We've had an issue over the weekend when one of the SUSE Linux Enterprise Server 11 hung and had to be rebooted. The thing is that I got the ticket alert for a FS exceeding its usage at about 22:41:49 PM on 23 March. I checked the dmesg, the messages log and the boot.msg but all I found were errors indication firmware file was not found. Does anyone know what it means?

te-eccdp0:/var/log # more messages | grep firmware
Mar 23 23:16:59 te-eccdp0 firmware.sh[7216]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7221]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7228]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7235]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7242]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7248]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7256]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7263]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7270]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7277]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7284]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7291]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7298]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7305]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7312]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7319]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7326]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7333]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7340]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7347]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7354]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7361]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7368]: Cannot find  firmware file 'intel-ucode/06-2c-02'
Mar 23 23:16:59 te-eccdp0 firmware.sh[7375]: Cannot find  firmware file 'intel-ucode/06-2c-02'

Server was rebooted at 23:15PM

reboot   system boot  2.6.32.12-0.7-de Fri Mar 23 23:15         (2+11:59)

I googled but all I am getting is red hat fix, is something wrong with the firmware?

2

A little help here?

---------- Post updated at 05:23 PM ---------- Previous update was at 10:37 AM ----------

Please close this thread

If someone comes across this thread, this is the problem

  1. Firmware does not recognize the HW i.e CPU and Motherboard may not be fully compatible with each other

The solution

  1. Upgrade your BIOS software to the latest version available, this usually solves this problem. Check with your HW vendor for this

To check Bios firmware version,

dmidecode -s bios-version

:b: