Netbackup robots not working

Hi All,

I am facing a issue with robtest not working on netbackup 7.1 on solaris 10.
I can see the robots and drives are deteted by O.S but not sure why robtest is not working.

Below are few ouputs of few commands.

$PWD>cfgadm -al -o show_FCP_dev
Ap_Id                          Type         Receptacle   Occupant     Condition
c1                             fc-private   connected    configured   unknown
c1::500000e0d0699b06,0         disk         connected    configured   unknown
c1::500000e0d0699b06,1         disk         connected    configured   unknown
c2                             fc           connected    unconfigured unknown
c3                             fc-private   connected    configured   unknown
c3::500000e0d0699b86,0         disk         connected    configured   unknown
c3::500000e0d0699b86,1         disk         connected    configured   unknown
c4                             fc-private   connected    configured   unknown
c4::2002000e111c0759,0         tape         connected    configured   unknown
c4::2002000e111c0759,1         med-changer  connected    configured   unknown

Sgscan

#
#WARNING: detected StorEdge Network Foundation connected devices not in
#         SG configuration file:
#
#    Device World Wide Port Name 500000e0d0699b06
#    Device World Wide Port Name 500000e0d0699b86
#    Device World Wide Port Name 2002000e111c0759
#
#    See /usr/openv/volmgr/NetBackup_DeviceConfig_Guide.txt chapter
#    "Special configuration for "Sun StorEdge Network Foundation" HBA/Driver"
#    for information on how to use sg.build and sg.install to
#    configure these devices
#

/dev/sg/c0t3l0: Cdrom: "TEAC    DV-W28SS-R"
/dev/sg/c0tw2002000e111c0759l0: Tape (/dev/rmt/0): "HP      Ultrium 5-SCSI"
/dev/sg/c0tw2002000e111c0759l1: Changer: "FSC     FibreCAT-TX24 S2"
/dev/sg/c0tw500000e0d0699b06l0: Disk (???): "FUJITSU ETERNUS_DXL"
/dev/sg/c0tw500000e0d0699b06l1: Disk (???): "FUJITSU ETERNUS_DXL"
/dev/sg/c0tw500000e0d0699b86l0: Disk (???): "FUJITSU ETERNUS_DXL"
/dev/sg/c0tw500000e0d0699b86l1: Disk (???): "FUJITSU ETERNUS_DXL"

Robtest


Configured robots with local control supporting test utilities:
  TLD(0)     robotic path = /dev/sg/c0tw2002000e111c0759l1

Robot Selection
---------------
  1)  TLD 0
  2)  none/quit
Enter choice: 1

Robot selected: TLD(0)   robotic path = /dev/sg/c0tw2002000e111c0759l1

Invoking robotic test utility:
/usr/openv/volmgr/bin/tldtest -rn 0 -r /dev/sg/c0tw2002000e111c0759l1

Opening /dev/sg/c0tw2002000e111c0759l1
MODE_SENSE complete
Enter tld commands (? returns help information)
s s
read_element_status failed
sense key = 0x2, asc = 0x4, ascq = 0x8e, UNKNOWN ERROR, KEY: 0x02, ASC: 0x04, ASCQ: 0x8E
q


Tpconfig -d

Id  DriveName           Type   Residence
      Drive Path                                                       Status
****************************************************************************
0   HP.Ultrium5-SCSI.000 hcart2 TLD(0)  DRIVE=1
      /dev/rmt/0cbn                                                    UP

Currently defined robotics are:
  TLD(0)     robotic path = /dev/sg/c0tw2002000e111c0759l1

EMM Server = solaris10



Please let me know incase more information is needed.

Thanks.

---------- Post updated 10-08-13 at 02:22 AM ---------- Previous update was 10-07-13 at 03:09 AM ----------

This solution worked.

http://www.symantec.com/business/support/index?page=content&id=TECH17308