Levels of support

UNIX Solaris
1

Hello,

I have a simple question because I can not find the information at oracle.com
I want to buy support for OS Solaris and Servers hardware.
I need information what are the levels of support and how much they cost?

I need a help.

Have a nice day

2

You usually cannot get support contracts without human intervention on the vendor's part. It is not like buying a book from Amazon.

Find a local Solaris reseller or the place where you bought the box. Request a quote from them. They are going to need exact machine details, are you still on warranty, and so on.
There used to be bronze, silver, & gold levels of support from Sun.

We just bought several m4000's. Those support levels are no longer available. Our reseller said there is now just one single level of support - they claim Oracle changed the rules. Oracle owns sun now.

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3

Oracle Premier Support | Server and Storage Support | Oracle

or for short:

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4

Thanks for replay

I still have a question about licensing:

Solaris license is assigned to a physical machine?
Suppose I have 5 LDoms per physical server (T5140). I need to buy five licenses Solaris or one?