HP 1012 Printer

Meow613 · August 18, 2017, 3:05pm

I am trying to print a very large [3,00 pages] file on a HP 2012 printer, 100 pages a time. It worked initially, but now it does not print, it just hangs after the print command [from the desktop and not the terminal]. I've tried rebooting both the printer and the computer [OS Debian 8.5] to no avail.

TIA

Corona688 · August 18, 2017, 3:11pm

Moderator comments were removed during original forum migration.

Meow613 · August 18, 2017, 5:56pm

Corona688 -

If this helps...

Note: Document is 3800 pages

Sequence of events

1] Reboot printer
2] Reboot computer
3] Issue from the desktop a request to print 100 pages
4] wait 15 minuets
a] prints
b] does not print

Regrettably, 4b is the result.

There are no error messages.

Is there anyway I can debug this from the terminal?

BTW -- Works beautifully with a Pantum printer. The cartridge is out of toner and I do not wish to wait.

TIA

Corona688 · August 18, 2017, 6:23pm

Don't be silly. That is not what we need to know and you probably knew that.

What program are you printing from?
What printer daemon and driver do you use?
Can anything else still print to that printer?
What does "issue from the desktop" mean?
What is your desktop?

etc.

Right now we have absolutely nothing to go on.

Meow613 · August 18, 2017, 6:41pm

"Don't be silly. That is not what we need to know and you probably knew that."

Honestly, I did not know.

What program are you printing from? Atril document viewer
What printer daemon and driver do you use? I don't know. How can I find out?
Can anything else still print to that printer? It seems not. I just tried 1 page. No results
What does "issue from the desktop" mean? The dialog that results from a Ctrl P command
What is your desktop? Mate

The printer will print a test page from itself but not a page from CUPS.

TIA

BTW

Corona688 · August 18, 2017, 6:48pm

Your printer daemon is CUPS, then.

How is your printer connected, network or USB or other?

Meow613 · August 18, 2017, 6:57pm

USB cable

MadeInGermany · August 19, 2017, 4:38am

Do you have something in a print queue?

lpstat
lpstat -o

What is your print queue name?

lpstat -v

Meow613 · August 20, 2017, 3:51pm

I have three printers:

HP1012
RICOH_SP_213SNw-323
Pantum_P2502W

This is what I get from Cups .

Failed to open PPD: /etc/cups/ppd/Pantum_P2500W_series.ppd"

HP1012  Stopped

RICOH_SP_213SNw-323*
stopped*
"Filter failed"

TIA

---------- Post updated at 01:09 AM ---------- Previous update was at 12:36 AM ----------

More info -

I have three printers:
HP1012
RICOH_SP_213SNw-323
Pantum_P2502W

This is what I get from CUPS

Failed to open PPD: /etc/cups/ppd/Pantum_P2500W_series.ppd"

HP1012 Stopped

RICOH_SP_213SNw-323*
stopped*
"Filter failed"

*************

Failed to open PPD: /etc/cups/ppd/Pantum_P2500W_series.ppd"
rendering completed

HP1012 Stopped

file "/usr/lib/cups/backend/hp" no such file or directory

RICOH_SP_213SNw-323*
sending data to printer

stopped*
"Filter failed"

root@server1:/# journalctl -u cups -e > bla
root@server1:/# Tail bla
bash: Tail: command not found
root@server1:/# tail bla
Aug 20 00:44:44 server1 systemd[1]: Started CUPS Printing Service.
Aug 20 00:45:59 server1 systemd[1]: Started CUPS Printing Service.
Aug 20 00:46:06 server1 systemd[1]: Started CUPS Printing Service.
Aug 20 00:46:10 server1 systemd[1]: Started CUPS Printing Service.
Aug 20 00:49:39 server1 systemd[1]: Started CUPS Printing Service.
Aug 20 00:52:13 server1 systemd[1]: Started CUPS Printing Service.
Aug 20 00:54:33 server1 systemd[1]: Stopping CUPS Printing Service...
Aug 20 00:54:33 server1 systemd[1]: Starting CUPS Printing Service...
Aug 20 00:54:33 server1 systemd[1]: Started CUPS Printing Service.
Aug 20 00:55:00 server1 systemd[1]: Started CUPS Printing Service.

oot@server1:/# lpinfo -l -v
Device: uri = ipps
class = network
info = Internet Printing Protocol (ipps)
make-and-model = Unknown
device-id =
location =
Device: uri = https
class = network
info = Internet Printing Protocol (https)
make-and-model = Unknown
device-id =
location =
Device: uri = http
class = network
info = Internet Printing Protocol (http)
make-and-model = Unknown
device-id =
location =
Device: uri = socket
class = network
info = AppSocket/HP JetDirect
make-and-model = Unknown
device-id =
location =
Device: uri = ipp14
class = network
info = Internet Printing Protocol (ipp14)
make-and-model = Unknown
device-id =
location =
Device: uri = lpd
class = network
info = LPD/LPR Host or Printer
make-and-model = Unknown
device-id =
location =
Device: uri = ipp
class = network
info = Internet Printing Protocol (ipp)
make-and-model = Unknown
device-id =
location =
Device: uri = usb://Pantum/P2500W%20series?serial=CA3B044181
class = direct
info = Pantum P2500W series
make-and-model = Pantum P2500W series
device-id = MFG:Pantum;MDL:P2500W series;CMD:ACL,CMD,ZJS,URF,PJL;CID:Pantum P2500W series;CLS:PRINTER;DES:Pantum P2500W series;
location =
Device: uri = usb://RICOH/SP%20213SNw?serial=RHEDCD1C
class = direct
info = RICOH SP 213SNw
make-and-model = RICOH SP 213SNw
device-id = MFG:RICOH ;CMD:PDL,PCL,PJL;MODEL:SP 213SNw;FW:V1.04;VSTATUS:IDLE;CLASS:Printer;DES:RICOH SP 213SNw;SN:RHEDCD1C;CMT:1B2C7003_1B2C7009;
location =

root@server1:/# grep -H '^NickName:' /etc/cups/ppd/.ppd
grep: /etc/cups/ppd/*.ppd: No such file or directory

---------- Post updated at 11:04 AM ---------- Previous update was at 01:09 AM ----------

server1@server1:~$ lpstat -v
device for Canon_MG2500_series: usb://Canon/MG2500%20series?serial=A7096F&interface=1
device for HP_LaserJet_1012: hp:/usb/hp_LaserJet_1012?serial=00CNFB519906
device for Pantum_P2500W_series: usb://Pantum/P2500W%20series?serial=CA3B044181
device for RICOH_SP_213SNw: usb://RICOH/SP%20213SNw?serial=RHEDCD1C
server1@server1:~$ 
server1@server1:~$ 
server1@server1:~$ lpstat -o
Pantum_P2500W_series-313 server1         132096   Sat 19 Aug 2017 11:31:56 PM EDT
RICOH_SP_213SNw-321     server1         102400   Sun 20 Aug 2017 12:00:57 AM EDT
RICOH_SP_213SNw-323     server1         102400   Sun 20 Aug 2017 12:08:18 AM EDT
HP_LaserJet_1012-327    server1         875520   Sun 20 Aug 2017 01:45:59 AM EDT
server1@server1:~$ ^C
server1@server1:~$ lpstat
Pantum_P2500W_series-313 server1         132096   Sat 19 Aug 2017 11:31:56 PM EDT
RICOH_SP_213SNw-321     server1         102400   Sun 20 Aug 2017 12:00:57 AM EDT
RICOH_SP_213SNw-323     server1         102400   Sun 20 Aug 2017 12:08:18 AM EDT
HP_LaserJet_1012-327    server1         875520   Sun 20 Aug 2017 01:45:59 AM EDT

Sorry b for not notating my code.

---------- Post updated at 11:14 AM ---------- Previous update was at 11:04 AM ----------

Cleared the queue

server1@server1:~$
server1@server1:~$
server1@server1:~$
server1@server1:~$ lpstat

server1@server1:~$ lpstat -o
server1@server1:~$ lpstat -v
device for Canon_MG2500_series: usb://Canon/MG2500%20series?serial=A7096F&interface=1
device for HP_LaserJet_1012: hp:/usb/hp_LaserJet_1012?serial=00CNFB519906
device for Pantum_P2500W_series: usb://Pantum/P2500W%20series?serial=CA3B044181
device for RICOH_SP_213SNw: usb://RICOH/SP%20213SNw?serial=RHEDCD1C

---------- Post updated at 11:18 AM ---------- Previous update was at 11:14 AM ----------

Sorry -- Lets dpp it again with proper code tags....

server1@server1:~$ 
server1@server1:~$ lpstat
server1@server1:~$ lpstat -o
server1@server1:~$ lpstat -v
device for Canon_MG2500_series: usb://Canon/MG2500%20series?serial=A7096F&interface=1
device for HP_LaserJet_1012: hp:/usb/hp_LaserJet_1012?serial=00CNFB519906
device for Pantum_P2500W_series: usb://Pantum/P2500W%20series?serial=CA3B044181
device for RICOH_SP_213SNw: usb://RICOH/SP%20213SNw?serial=RHEDCD1C

---------- Post updated at 01:40 PM ---------- Previous update was at 11:18 AM ----------

More info

CUPS will not connect to printer

root@server1:/home/server1# apt-get install tcsh
Reading package lists... Done
Building dependency tree       
Reading state information... Done
The following NEW packages will be installed:
  tcsh
0 upgraded, 1 newly installed, 0 to remove and 1 not upgraded.
Need to get 458 kB of archives.
After this operation, 1,415 kB of additional disk space will be used.
Get:1 http://httpredir.debian.org/debian/ jessie/main tcsh amd64 6.18.01-3 [458 kB]
Fetched 458 kB in 0s (577 kB/s)
Selecting previously unselected package tcsh.
(Reading database ... 183203 files and directories currently installed.)
Preparing to unpack .../tcsh_6.18.01-3_amd64.deb ...
Unpacking tcsh (6.18.01-3) ...
Processing triggers for menu (2.1.47) ...
Processing triggers for man-db (2.7.0.2-5) ...
Setting up tcsh (6.18.01-3) ...
update-alternatives: using /bin/tcsh to provide /bin/csh (csh) in auto mode
Processing triggers for menu (2.1.47) ..

---------- Post updated at 03:51 PM ---------- Previous update was at 01:40 PM ----------

Many thanks to Don Cragun.
Anyone else with ideas?

Meow613 · August 22, 2017, 5:03pm

This is rather urgent to me. Anymore ideas to solve this?

TIA

jgt · August 22, 2017, 6:36pm

file "/usr/lib/cups/backend/hp" no such file or directory

Have you researched this error message?

jgt · September 1, 2017, 7:59am

One of my clients had a similar problem yesterday with an HP printer.
They had a large print file printing, and decided to turn the printer off and on to clear the buffer and essentially cancel the print job.
Downside: the printer network configuration was corrupted and the ip address was changed to 192.0.0.192