HMC User account expired - What now?

I've created an hmc user account for our developers and set a pawword expiry to 30 days. Trouble is when the password expires they are asked to change it in the WebSM gui but it returns an error "XXXX check log file /var/websm/data/....log" which doesn't exist.

I've tried resetting the password and PWAGE but it still does not fix it. Do I have to remove and re-add the account now? There must be a better way!