Error: prtdiag failed! property not found

UNIX Solaris
1

Hello Everyone!

I have a Sun Fire E2900. When I run a prtdiag -v, it fails to give complete information. It fails with the following error message "Prtdiag failed!Property not found".

Please help.

# which prtdiag
/usr/sbin/prtdiag

# ls -l /usr/sbin/prtdiag
-r-xr-xr-x 4 root bin 512 2005-01-21 17:26 /usr/sbin/prtdiag

# prtdiag -v
System Configuration: Sun Microsystems  sun4u Sun Fire E2900
System clock frequency: 150 MHZ
Memory size: 32GB

======================================= CPUs =======================================
               E$          CPU                  CPU
CPU      Freq      Size        Implementation       Mask    Status      Location
-------  --------  ----------  -------------------  -----   ------      --------
  0,512  1200 MHz  16MB        SUNW,UltraSPARC-IV    2.3    on-line      -
  1,513  1200 MHz  16MB        SUNW,UltraSPARC-IV    2.3    on-line      -
  2,514  1200 MHz  16MB        SUNW,UltraSPARC-IV    2.3    on-line      -
  3,515  1200 MHz  16MB        SUNW,UltraSPARC-IV    2.3    on-line      -

==================================== IO Devices ====================================

=============================== Memory Configuration ===============================
Segment Table:
-----------------------------------------------------------------------
Base Address       Size       Interleave Factor  Contains
-----------------------------------------------------------------------
0x0                16GB              16          BankIDs 0,1,2,3,4,5,6,7,8,9,10,11,12,13,14,15
0x2000000000       16GB              16          BankIDs 32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47

Bank Table:
-----------------------------------------------------------
           Physical Location
ID       ControllerID  GroupID   Size       Interleave Way
-----------------------------------------------------------
0        0             0         1GB             0
1        0             1         1GB             4
2        0             0         1GB             8
3        0             1         1GB             12
4        1             0         1GB             1
5        1             1         1GB             5
6        1             0         1GB             9
7        1             1         1GB             13
8        2             0         1GB             2
9        2             1         1GB             6
10       2             0         1GB             10
11       2             1         1GB             14
12       3             0         1GB             3
13       3             1         1GB             7
14       3             0         1GB             11
15       3             1         1GB             15
32       -             -         1GB             0
33       -             -         1GB             4
34       -             -         1GB             8
35       -             -         1GB             12
36       -             -         1GB             1
37       -             -         1GB             5
38       -             -         1GB             9
39       -             -         1GB             13
40       -             -         1GB             2
41       -             -         1GB             6
42       -             -         1GB             10
43       -             -         1GB             14
44       -             -         1GB             3
45       -             -         1GB             7
46       -             -         1GB             11
47       -             -         1GB             15

Memory Module Groups:
--------------------------------------------------
ControllerID   GroupID  Labels         Status
--------------------------------------------------
0              0        -
0              0        -
0              0        -
0              0        -
0              1        -
0              1        -
0              1        -
0              1        -
1              0        -
1              0        -
1              0        -
1              0        -
1              1        -
1              1        -
1              1        -
1              1        -
2              0        -
2              0        -
2              0        -
2              0        -
2              1        -
2              1        -
2              1        -
2              1        -
3              0        -
3              0        -
3              0        -
3              0        -
3              1        -
3              1        -
3              1        -
3              1        -

=============================== Environmental Status ===============================
Prtdiag failed!
Property not found
2

I don't have a proper solution to your problem, but i have faced issues where prtdiag gets stuck while running on T5220 box, sun recomended OBP upgrade & the issue got fixed, if possible try OBP upgrade, though this is not an exact way of resolving issues. This could save time in case of emergency.

I hope some one else will also post some other solution, so that we both can learn.

Thanks.

3

Make sure also that your system is up to date with patches.

4

Whats the OS version, current OBP and kernel patch level?

uname -a
prtconf -V

Do also try to restart the picld daemon and re-check

5

do you see the same issues when you use

/usr/platform/`uname -i`/sbin/prtdiag
6

Thank you all for replying!
:slight_smile:

# uname -a
SunOS ams5526A 5.10 Generic_138888-03 sun4u sparc SUNW,Netra-T12

# prtconf -pv | grep -i obp
        version: 'OBP 5.18.0 09/20/04 21:22'
            name:  'obp-tftp'

I will restart picld and let you know.

---------- Post updated at 09:05 AM ---------- Previous update was at 09:03 AM ----------

Yes I used both

/usr/platform/`uname -i`/sbin/prtdiag -v

&

/usr/sbin/prtdiag

---------- Post updated at 09:25 AM ---------- Previous update was at 09:05 AM ----------

I restarted picld. prtdiag still fails :frowning:

---------- Post updated at 09:39 AM ---------- Previous update was at 09:25 AM ----------

restarting picld did not help. Prtdiag still fails. i see the following errors in /var/adm/messages:

Apr 15 09:22:49 picld[3385]: piclfrutree: cannot find sc node
Apr 15 09:22:53 picld[3385]: piclfrutree_init: add_all_nodes failed: 9
Apr 15 09:22:53 picld[3385]: ptree_delete_prop failed: 15
7

You mentioned E2900 at the begining and now Netra-T12

Are both same machines, I don't have much knowledge about this. PLease someone correct me .

Thanks.
:confused:

8

Thank you for pointing this out. Good catch.

Both are the same machine. It's a Sun Fire E2900 which shows up as "SUNW,Netra-T12". It's not just this server. I checked another E2900 and it too shows up as "SUNW,Netra-T12".

It is weird they don't show up as "SUNW,Sun-Fire". :confused:

Any suggestions or advice? Please help.

9

Start with updating the firmware. The version you have is not just old but ancient. You should also update patches as previously mentioned.

10

Thank you for replying. I removed and re-installed the following packages:

SUNWfruid SUNWfruip SUNWpiclh SUNWpiclr SUNWpiclu

"prtdiag -v" now works!:b:

# prtdiag -v
System Configuration: Sun Microsystems  sun4u Sun Fire E2900
System clock frequency: 150 MHZ
Memory size: 32GB
.
.
.

But "uname -a" output shows "SUNW,Netra-T12" as platform.

11

Probably nothing to worry with.
An E2900 is an entry level midrange server like the V1280 and Netra 1280. Their firmware documentation mention them all using "SUNW,Netra-T12" as their platform identification while the E6900/E4900/6800/4810/4800/3800 use "SUNW,Sun-Fire":
Sun Fire(TM) Midrange Systems Firmware 5.18.0 Release Notes