HPL-2011-13 Business Operating Environment for Service Clouds - Graupner, Sven; Basu, Sujoy; Singhal, Sharad
Keyword(s): services, cloud, service customer perspective, service integration, service management, business relationships with service providers
Abstract: Currently, most research in services focuses on the needs of the service provider. Examples include research to efficiently create, operate, and deliver services. Much less attention is paid to what the service customer needs to do in order to procure, integrate, or consume a service within the cont ...
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