I have some servers using HPJetDirect on AIX for printing, the printers were on the clients WAN and everything in garden was rosy.
Recently due to various mergers and reorganisations the actual printers have been moved behind some firewalls.
The problem we are seeing is that the printer device and AIX appear to disagree on their status. We get a situation where the print queue on AIX is RUNNING with a document and the printer itself is idle. I have found that if you disable the queue, cancel the first request and then re-enable the queue the printer bursts into life and the queue is cleared.
We did see this problem every now and again (like once every 3 to 6 months); but it is happening every day now and the client is getting annoyed about it as it will hold up production when it occurs.
I have done some searches on the Internet (both generally and specifically on the IBM site) without any hits, has anybody else seen a problem like this and more importantly have a resolution?
Cheers,
Bryan.