Support Incident Tracker (or SiT!) is a Web-based application for tracking technical support calls or emails. It can manage contacts, sites, technical support contracts, and support incidents in one place. You can send and receive email directly from SiT!, attaching files and recording every communication in the incident log. SiT! is aware of Service Level Agreements, and incidents are flagged if they stray outside of them. License: GNU General Public License (GPL) Changes:
This releases fixes several issues that were discovered in the previous release, including a bug that preventing logging an incident if you only had one contract, a problem with the view users page, and several SQL errors.