Yes, that's true.
However, this particular order has been "out" for 60 days, not a "few weeks" and tracking stopped over a month ago (no updates) and the vendor told me they would refund last week; but they did not. They are forcing me to wait another month, a full 90 days.
We currently have about 20 open (paid, not delivered) orders from AliExpress (China), and yes, they used to take about three weeks to a month, now they take about a month to six weeks; but not two months plus. Also, all AliExpress vendors are nice to customers and will refund. RD has been abusive. I do not post this review lightly.
But then again, we definitely have gone to the local post office three times recently to claim packages with totally bleached out shipping labels, washed out from disinfectant; so yes, the pandemic is causing havoc for many reasons, for sure.
My thoughts are that sellers and their shipping agents should use better quality shipping labels (or at least cover them with clear tape) so they will not get bleached out by anti-viral disinfectants.
Sellers and shippers, even during a pandemic, just be responsible for their shipments and adjust their labels and packing accordingly.
RD blames AliExpress; but before I ordered, I specifically asked the seller and they assured me they would refund if we did not receive it as advertised, but then the pulled a fast one on me. This is not acceptable at all.
AliExpress truncates order history, so this is only the recent history stats (not sure what the cutoff period is, but here is my account):
You can see, I have a lot of experience ordering from AliExpress. I feel confident I know what is acceptable customer service having so much experience with AliExpress sellers. Most are very good and easy to work with. RD has been the worst, without a doubt. That is why I decided to post this warning.